Enhanced Care Management (ECM)
Extra support for children and families who need more help navigating life’s challenges.
At Child Guidance Center, we know that families are often managing more than just one concern. Enhanced Care Management (ECM) is designed to bring everything together—so you don’t have to navigate it alone.
ECM is a free Medi-Cal benefit for CalOptima members that provides hands-on, personalized support for children and families with complex needs.
Who It’s For
ECM may be right for children and families who:
Have mental health or behavioral challenges
Are managing complex medical or developmental needs
Are experiencing housing instability or major life stressors
Are involved in multiple systems (healthcare, school, foster care, etc.)
Need extra support staying connected to care and services
What ECM Provides
Whole-person care—we look at everything impacting your child and family
In-person, relationship-based support—not just referrals or phone calls
Longer-term partnership to help create stability and progress
No cost for eligible CalOptima members on Medi-Cal
How We Support You
A dedicated Lead Care Manager who builds a trusted relationship with your family
Meet you where you are—at home via telehealth, school, any of the 5 CGC clinics, or in the community
Help you access care—medical, mental health, and developmental services
Coordinate with providers, schools, and supports, working together
Connect you to resources like housing, food, transportation, and employment support
Support during big moments like hospital visits, transitions, or crises
Advocate for your child and family every step of the way
Getting Started Is Simple
Reach out to our team or submit a referral.
We’ll help determine eligibility and guide you through next steps.
If you qualify, we’ll match you with a Care Manager who will walk alongside you.